Customer service btec business Study guides, Revision notes & Summaries

Unit 14: Investigating Customer Service Assignment 2: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 2. therefore also contains THE SCRIPT FOR ROLE PLAY and this meets all the criteria: P4: Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. P5: Review your own customer service skills, identifying gaps where improvements could be made. P6 - Prese...

This is the full BTEC Business Unit 14 Assignment 2 - What's The Right Thing To Do Coursework document. This candidate received a Distinction mark for this assignment. Please do not copy this assignment and submit as your own, as you will risk being disqualified from the course

Original document which achieved distinction grade and hits all criteria. The contrasting businesses selected for this assignment are: McDonalds and Tesco. 10 pages (size 12 font) 3821 words Covers P1, P2, P3, M1, M2, D1, D2 criteria

Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery in contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulatio...

Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery in contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulatio...

SUMMARY BTEC Business Level 3: Unit 1- Exploring Business (Distinction). Pearson BTEC Level 3 Unit 1 Exploring Business Assignment 1 Tesco PLC (Public Limited Company) BTEC level 3 National Extended Business Studies – Unit 1: Exploring Businesses A.P2 – Explain How two contrasting businesses are influenced by its stakeholders A.M1 Assess the relationship and communication with stakeholders of two contrasting business using independent research B.P3- Explore the organization structures...

ASSIGNMENT 1 FRONT SHEET Qualification BTEC Level 4 HND Diploma in Business Unit number and title Unit 1: Business and Business Environment Submission date Date Received 1st submission Re-submissionDate Date Received 2nd submission Student Name Student ID Class Assessor name Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of ma...

Edexcel A Level Business Paper 2 mark scheme graded A+ LATEST UPDATE 2023 FINAL (END OF YEAR) Mark Scheme (Results) Summer 2023 Pearson Edexcel GCE A Level in Business (9BS0) Paper 03 Investigating business in a competitive environment Edexcel and BTEC Qualifications Edexcel and BTEC qualifications are awarded by Pearson, the UK’s largest awarding body. We provide a wide range of qualifications including academic, vocational, occupational and specific programmes for employers. For ...

A1 Customer service in business • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries need different skills and knowledge, such as: o retail shops selling tangible goods, need for detailed product knowledge and effective selling skills o offices, such as those offering a non-tangible service, either face-to-face with custome...

BTEC Business Level 3 Unit 3 Finance Exam 107 Questions with Answers what are the 6 types of personal borrowing? - CORRECT ANSWER mortgages, hire purchase, payday loans, overdraft, personal loans, credit cards personal loan - CORRECT ANSWER gives you the ability to borrow a set amount of money, normally for a specific purpose, to be repaid in regular instalments. payday loan - CORRECT ANSWER short term source of finance used to bridge the gaps between now and next receiving a wage ...